C. Edward George                                                                                                               (631) 725-0212

11 Noyac Harbor Road, Sag Harbor, NY 11963                                                                                                             ed@edgeorge.com

 

SUMMARY

An Information Technology (IT) professional with over twelve years focusing on the areas of desktop support, software instruction and managed services. Strengths include staff training, motivation, supervision and implementing cost effective solutions. Excellent in performance through both individual and group efforts. A resourceful, detail and deadline oriented team player with excellent troubleshooting and communications abilities.

TECHNICAL QUALIFICATIONS

Hardware

All current Dell PCs, laptops and Servers. Brother Printers, Minolta Printers. Lanier Printers. HP Printers8100; AST 6200, 6300; IBM ThinkPads, HP/Compaq PCs/laptops.  Blackberries and iPhones

Software

Citrix, ConnectWise, DeltaView, DOCS Open, Elite, Full Authority, GWI c.Support, Kaseya, Lexis/Nexis, Lotus Notes, Microsoft Office XP through 365, NetWare, Notrix, Norton AntiVirus, RightFax, Shiva, ShoreTel, Westlaw, Windows 7, Vista, XP

Languages

DOS, BASIC, HTML

PROFESSIONAL EXPERIENCE

Information Technology Technician                                                                                                                                     2005-present

J. Lack Consulting, East Hampton, NY

·         First line responder for PC Consulting firm supporting all hardware, software, LAN and WAN requests for over thirty-five businesses spanning from New Jersey to the Hamptons

·         Manager of Kaseya IT Systems and Network Management Services Provider software.

·         Trainer for ShoreTel VOIP telephone PC integration software and hardware. 

·         Onsite and offsite computer assistance for all clients.

·         Microsoft Excel Trainer. 

·         Computer Bench technician.

Office Assistant/Computer Technician                                                                                                                                     2004-2005

Jewish Center of the Hamptons, East Hampton, NY

·         Administer, analyze and maintain the Membership Management database and payment tracking.

·         Manage lending and inventory for the Video Library. 

·         Generate and maintain proprietary database and letters.

Support Center Database Administrator/Analyst II                                                                                                              1998-2003

Shearman & Sterling, New York, NY

·         Administer, analyze and maintain the firm's GWI incident management tracking software.

·         Train worldwide divisional staff in software usage.

·         Prepare and issue relevant reports using Lotus Notes views and Crystal Reports.

·         Provide second and third level support for firm computer applications.

·         Project Manager on firm special assignments as directed by the Director of Global Technical Solutions

Help Desk Supervisor                                                                                                                                                                     1993-1998

Shearman & Sterling, New York, NY

·         Supervisor for firm's Worldwide Help Desk supporting over 1,000 attorneys and 1,500 staff members.

·         Responsible for all aspects of first line client assistance for firm-wide software

·         Provided first line support of both desktop and laptop PC hardware.

·         Hired, reviewed and evaluated permanent and temporary staffing

·         Perform weekly attorney orientation.

·         Cross Training of all Help Desk staff.

Word Processing Supervisor                                                                                                                                                       1990-1993

Shearman & Sterling, New York, NY

·         Supervise centralized word processing department consisting of over forty persons in a twenty-four hour, seven-day a week operation.

·         Perform attorney orientation. Supervise operations including creating and editing of documents, telecommunications, conversions, laptop operations, boilerplate documents, and temporaries.

·         Interface with attorneys regarding submissions for the word processing center.

·         Set WP specialists overlapping shifts. Direct and compose evaluations of staff. Evaluate alternate WP software.

Office Manager/System Administrator                                                                                                                                    1985-1990

Thomson McKinnon, New York, NY

·         System Administrator and Office Manager for the Real Estate Department.

·         System Administrator for Wang VS-65 computer system.

·         Supervise Real Estate Department secretarial staff.

·         Evaluate productivity and quality of Word Processing operator performance.

·         Produced and edited Procedure language programs for security access and facilitating of background programs.

·         Responsible for conversion and physical move of OIS-140 System to VS-65 System including equipment purchase, sight inspection, cabling and electrical requirements.

·         Responsible for all Word Processing instruction and cross training of department personnel.

Assistant Word Processing Supervisor                                                                                                                                      1983-1985

New York Power Authority, New York, NY

·         Oversaw Central Word Processing Operations including assignment of daily tasks to appropriate WP operators.

·         Responsible for equipment operation, operator performance, application development, processing Word Processing work requirements and instruction of Word Processing courses.

 

EDUCATION/SEMINARS

 

DePauw University, Indiana

BA Degree in Speech & Communications

 

Learning Tree International, 2002

Domino R5 System Administration

 

Learning Tree International, 2001

Notes and Domino R5 Application Development

 

Westcon, 1998
NetWare Administration

 

Dun & Bradstreet, 1989

Managing the Problem Employee

 

American Management Association, 1987

Managing Word Processing Operations

 

Dun & Bradstreet, 1986

The Basics of Supervision

 

 

REFERENCES

 

Available upon Request